Increase Agent Productivity
Call summarization AI creates agent notes and automatically saves them to the CRM—so agents spend more time taking conversations and less time writing about them.
Customize for Your Conversations
Easily generate notes on the topics of your choice, like call purpose, outcome, sentiment, key questions, and customer concerns.
Supervisor View
Never again click into a call only to realize it wasn’t what you were expecting. Notes follow your call records in Balto, with intelligent call views that save supervisors’ time.
Boost agent efficiency by reducing after-call work
No Agent Downtime
Notes generate within seconds of each conversation, so agents don’t sit around waiting for call summaries.
Better Data Quality
No more sloppy manual notes, typos, shorthand, or missed details. AI writes clean, complete call summaries.
Redaction
Notes automatically mask PCI and PHI information to protect customer privacy and comply with regulations.
Flexible Integration
Automatically capture full call transcripts, key moments, and structured call summaries to your CRM or knowledge base.
Explore Balto’s AI Workforce
Measurable Impact on Your KPIs
Pima Medical Institute Cuts Inefficiencies With Real-Time Guidance and Notetaker
Pima Medical Institute's tiny admissions team — two managers and 25–30 agents feeding 16 campuses — was losing 8 hours a week to manual call mining. With Balto's Real-Time Guidance, Notetaker, and Call Explorer, they reclaimed that time, lifted lead-to-interview conversion 2.7%, and pushed show rates from 55% to 56.5%, adding hundreds of in-person interviews a year.
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
What started as a simple goal — fixing scripting drift — reshaped Bordner Home Solutions' contact center. Real-Time Guidance pushes script updates to every agent at the click of a button, Real-Time QA surfaces weekly insights, and Real-Time Notetaker writes call summaries in seconds. The result: more set and kept appointments, faster onboarding, and consistently complete call notes.
How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience
Hiring bilingual, technical, customer-savvy contact center talent in Canada is brutal — and turnover is high. With Balto as a co-pilot, this leading office retail company automated after-call work (saving roughly 3 minutes per interaction at scale) and lowered hiring bars by letting agents acquire skills on the job, all while keeping agent experience the guiding principle.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.
What You’ll Get
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Equip agents with answers to customer questions in real-time, instantly pulling information from your knowledge base.
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Coach your agents faster than ever. Balto identifies which agents need coaching, does your prep work, pulls coachable calls, and takes you right to the coaching moments.
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Instantly view insights on the trends driving your business, ready for you out of the box.
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QA calls faster than ever, so all that’s left is verifying data entry and surfacing trends to leadership.