Dynamic prompts
Appear the moment they matter, so agents say the right thing on every conversation.
Agent Assist that consistently drives ROI
Agent assist used to be for new hires. Balto puts knowledge, real-time search, customer history, and autonomous tools in one homebase, so ramping agents get up to speed faster and ten-year veterans still reach for it on every call.
How Balto’s real-time agent assist works
Balto follows each live conversation and surfaces guidance in real time, so agents always have the right next step in front of them. Everything lives in one workspace, the agent’s homebase, instead of scattered tabs and scripts.
AI Answers & AgentGPT
Return verified answers from your own knowledge base, so agents stop digging through wikis and Slack threads.
Customer History
Loads CRM context at the start of every interaction, so customers never have to repeat themselves.
One customizable homebase
Keeps knowledge, real-time search, and supervisor communication in a single place, arranged the way each agent works.
600 M+
Calls guided in real-time
Backed by experience from over 600 million guided calls, Balto's Real-Time agent assist (RTG3) powers teams across every industry and use case.
600 +
Positive G2 reviews
Balto is the top-rated Real-time guidance software. Customers love our ease of use, fast ROI, and exceptional support.
1 B+
Real-time recommendations
Balto's Real-Time Agent Assist has delivered over one billion real-time recommendations, powering agents on every call.
Explore Balto's AI workforce
Insights
Ask what is driving contacts in plain language and get an answer drawn from every conversation.
DiscoverQuality
Channel-specific scorecards, applied to 100% of interactions instead of a hand-picked sample.
DiscoverCoaching
Balto finds the coachable moments in each agent's own conversations and builds the session for you.
DiscoverNotes
Summaries and CRM fields written automatically, so after-call work stops eating into handle time.
DiscoverAI Agents
Togo handles routine conversations end to end, then hands a person the full context when one is needed.
DiscoverOmnichannel AI
Voice, email, chat and SMS stored and scored in one platform, so quality and coaching stay consistent across every channel.
DiscoverFAQs
Is this just another compliance checklist?
No. The checklist is one module among many. RTG3 consolidates knowledge, real-time search, customer history and supervisor communication into a single workspace, the agent's homebase rather than a script reader sitting on top of their other tabs.
What can an agent actually customize?
Layout, pinned modules, collapsed sections, window size, theme and accent colour. Agents pin what they use most so the information they need is always where they expect it, and the arrangement persists across calls.
Where do the answers come from?
Your own knowledge bases and connected systems. Leaders consolidate their sources in one place, and AgentGPT and Tools return answers with verified sources so agents stop relying on messy Slack threads.
Does it work for single-screen teams?
Yes. The workspace reflows down to a compact companion that keeps the metric and the leaderboard visible, with everything else one tap away, drag the handle in the demo above to see each width.
What happens after the call?
Balto writes the call summary (sentiment, reason, outcome, next steps and objections) and saves notes straight to your CRM, so after-call work stops eating into the next conversation.
What is real-time agent assist?
Real-time agent assist is AI that supports contact center agents during live conversations, surfacing prompts, answers, and customer context as the conversation happens. Balto delivers it in one workspace so agents handle every interaction with confidence, whether they are brand new or tenured.
How does real-time agent assist work?
Balto follows each conversation as it happens, recognizes what the customer needs, and surfaces the right prompt, answer, or next step on the agent's screen in real time. The agent keeps talking to the customer while the guidance updates alongside them.
What is the difference between real-time agent assist and post-call coaching?
Real-time agent assist helps the agent during the live conversation, the moment a situation comes up. Post-call coaching happens afterward, as a reviewable session tied to specific moments. Balto does both, and real-time agent assist is what changes the outcome of the conversation you are in right now.
Does real-time agent assist work with our existing phone system?
Yes. Balto works on top of your existing telephony and CCaaS with 60+ built integrations and a dedicated integration team, so there is no rip-and-replace to get started.
Give your agents a homebase.
We'll set RTG3 up against your own playbook and walk your team through their first live call on it.
Book by phone
+1 (405) 864-4645Call and speak directly with our AI agent to schedule your demo, available 24/7, no wait time.
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- Give agents the right answer in real time, pulled straight from your own knowledge base.
- Coach faster. Balto spots who needs it, does the prep, and takes you right to the coachable moments.
- See the trends driving your business out of the box, no setup required.
- QA every conversation automatically, so all that’s left is a quick review before it reaches leadership.