Download Balto | Balto AI

To download Balto, visit the Deploy Balto page accessible to current customers with Balto Cloud login credentials. The page features up-to-date installers and detailed installation instructions for both Windows and macOS:

Windows: .EXE, .MSI formats
macOS: .DMG, .PKG formats

The page includes guidance to help you select the correct installer for your environment.

Need Additional Help?

Email: support@balto.ai
Contact your Customer Success Manager

Email: support@balto.ai
Contact your Customer Success Manager
Connect via chat (bottom right corner of website)

Our support team actively monitors all requests to ensure timely assistance.

All of Balto's support resources are centralized in the Docs Hub. This is your go-to source for technical guidance, setup instructions, and troubleshooting tips.

Access Note: The Docs Hub is available exclusively to current customers with Balto Cloud login credentials.

What You'll Find in the Docs Hub:

Implementation Resources

Balto Download & Installers
Installation Instructions
User Provisioning
Audio Settings
Embedding Balto in an iframe
General Troubleshooting

Technical Requirements

System, Network & Firewall Specifications

API & Integration Guides

Full API Documentation
Integration Instructions by Telephony System and CRM Platform

Security & Access

Security Architecture Overview
Single Sign-On (SSO) Setup

Need Help Finding Something?

Email: support@balto.ai
Contact your Customer Success Manager

Reset Your Password

Go to the Balto Cloud login page and click "Forgot your password?"
Enter your associated email address
You'll receive an email with reset instructions

Contact Your Balto Administrator

Reach out to your organization's Balto Administrator
They can verify your user access, reset credentials, or restore account access

Reach Out to Balto Support

Email: support@balto.ai
Include your full name, company name, and a description of the issue

For Managers & Administrators (Balto Cloud)

Access Balto Cloud through your web browser
Log in with your email address and password

For Agents (Desktop Application)

Open the Balto desktop application
Enter your email address and your organization's desktop key
Your desktop key is available from your manager or Balto administrator

Playbook selection is driven by metadata from your phone system, such as queue names, skill groups, or call direction (inbound vs. outbound). If the wrong playbook is appearing, it typically means there's a mismatch in how calls are being routed or mapped.

What to Do:

Email: support@balto.ai
Include examples of affected calls and the expected playbook

This is most commonly caused by:

User ID or email mismatches between your phone system and Balto configuration
Balto not being enabled for specific call types or campaigns

What to Do:

Email: support@balto.ai
Include the affected user's details and examples of calls where Balto didn't launch

Balto needs access to your microphone and speaker to function properly. If you see an audio alert:

Open App Settings (gear icon in Balto)
Check that the correct microphone is selected
Check that the correct output device is selected

Look for your headset or computer brand name in the device list — that's typically the correct selection.

Visit Balto's status page to check real-time system status and view past incidents. Balto maintains 99.5%+ uptime.

You can subscribe to the status page for real-time updates on system performance and any ongoing incidents.

Windows:

Open Sound Settings and set your headset microphone as the default communication device

Mac:

Go to System Settings > Sound > Input tab and select your headset's microphone

Access Balto Academy through the Docs Hub using your Balto Cloud credentials. Balto Academy provides self-paced onboarding courses designed to help new users understand how to make the most of Balto's contact center AI.

Need help accessing the Docs Hub or Balto Academy?

Email: support@balto.ai
Contact your Customer Success Manager

Balto Download & Support FAQ

Frequently Asked Questions