Balto Is The
#1 Real-Time Guidance

Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.

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The Future Is Real-Time

Balto is the #1 Real-Time Guidance for contact centers. 
Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
Why Real-Time?

One Real-Time Platform, Many Ways to Grow Revenue

Ramp new agents faster.

Guide agents to perform at the highest level.

Know what happens on 100% of your calls.

Optimize processes, call flows, and best practices with data.

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Systematically Improve Results Across Your Contact Center

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Increase In Conversion Rates
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Faster Customer Experience
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Faster Ramp Time
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In-The-Know About All Calls
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Top Companies Love Balto

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Just Heard On Balto Demos

What’s it like to see Balto’s Real-Time Guidance for the first time? Read how other contact center leaders have reacted to seeing their first Balto demo.

"I’m so perplexed. I think this is awesome. That would be so awesome for [agents] to see”
Executive Collections Director
“I am absolutely in love with your software!”
General Manager
"Wow, I'm kinda speechless. This is the first time I've ever seen anything as interactive as that. I'm in shock and awe."
Senior Quality Assurance Analyst
“This is really cool-I’m thinking where was this my entire call center career??”
Call Center Manager
“This is slick, easy, clean, visually appealing, and so simple. I love it!”
Senior Manager- Client Experience
"This seems like it is too good to be true."
DVP
"I don't see how we couldn't make more money with this tool."
Information Systems Manager
"I love it. I love it. This is such a great tool...This should be telling you to close me right now."
Director of Inside Sales
“This is a super unique product. Never seen anything like this.”
Product Development Vice President, Sales
“I haven’t seen anything similar to this. What I’ve seen is after the fact which is already too late!"
CEO
“So you’re getting coached as we speak? That’s fantastic!”
Inside Sales Manager
“This would’ve changed my entire career path. This would’ve changed the game for everybody.”
CEO
“Wow, I can’t believe how fast that was.”
Manager of Key Accounts
"I’m so perplexed. I think this is awesome. That would be so awesome for [agents] to see”
Executive Collections Director
“I am absolutely in love with your software!”
General Manager
"Wow, I'm kinda speechless. This is the first time I've ever seen anything as interactive as that. I'm in shock and awe."
Senior Quality Assurance Analyst
“This is really cool-I’m thinking where was this my entire call center career??”
Call Center Manager
“This is slick, easy, clean, visually appealing, and so simple. I love it!”
Senior Manager- Client Experience
"This seems like it is too good to be true."
DVP
"I don't see how we couldn't make more money with this tool."
Information Systems Manager
"I love it. I love it. This is such a great tool...This should be telling you to close me right now."
Director of Inside Sales
“This is a super unique product. Never seen anything like this.”
Product Development Vice President, Sales
“I haven’t seen anything similar to this. What I’ve seen is after the fact which is already too late!"
CEO
“So you’re getting coached as we speak? That’s fantastic!”
Inside Sales Manager
“This would’ve changed my entire career path. This would’ve changed the game for everybody.”
CEO
“Wow, I can’t believe how fast that was.”
Manager of Key Accounts

Balto Has Guided 50MM+ Phone Calls…
Will Your Agent's Calls Be Next?

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