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Jan. 14, 2021 — Balto released results of a survey – “Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls” – that explores reasons for contact center agent mistakes…
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Founded in 2017, Balto proudly develops real-time guidance for enterprise sales, customer service, and accounts receivable organizations. Every day, Balto powers tens of thousands of phone conversations around the world.
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