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Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals

Jan. 14, 2021  — Balto released results of a survey – “Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls” – that explores reasons for contact center agent mistakes…

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Founded in 2017, Balto proudly develops real-time guidance for enterprise sales, customer service, and accounts receivable organizations. Every day, Balto powers tens of thousands of phone conversations around the world.

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Conversation Intelligence Leader Balto Secures $10 Million Series A Funding
Balto, Real-time AI Call Guidance, raises additional $3 Million in Seed Funding
Marc Bernstein, Balto's CEO, shares how to lead a company during pandemic
With limited space, Balto Software's Gideon Kotkowski makes the most of work-from-home setup beside his dog, Chami.
STL Business Journal: Inside a fast growing St. Louis startup's search for the perfect office
Silicon Prairie: Balto helps drive sales and revenue through improved communication
FlipBoard: Balto receives 1.2M and is "aggressively hiring"
STL Today: Balto raises 1.2M Seed Round to continue growth
EQ: 20 Startups Commit to St. Louis to Level Up Our CIty
Arch Grants: Balto receives $50,000 Grant as Promising Regional Startup
1 Million Cups: Balto presents to 1 Million Cups
VFA: Meet the VFA Accelerator Teams - Balto Software
The Business Journal: Balto raises seed round in St. Louis
Vanella Group: The Vanella Griup Announces Balto Partnership
Wash U: St. Louis Startup Founded by Wash U Alumnus
Techli: St. Louis Startup Wins Local Grant