RingCentral Salesforce Dialer
nice in contact CXOne
Broadband Dynamics bbd
Ontario Systems / Contact Savvy (Artiva)
How Do Balto Integrations Work?
Since when did software integrations have to be so complicated? Let’s keep things simple.
Balto transcribes your calls in order to analyze conversations and produce insights.
Most integrations take no more than a couple days to set up. Our integration consists of a simple API request to our servers allowing Balto to work synchronously with whatever soft phone system you use. Regardless of the brand, the vast majority of soft-phone systems include native features or API which allow us to customize this integration for your business.
No, Balto is not a phone system and will not replace any part of your phone system.
Your agents must have a Windows or Mac computer and your agents must use headsets. Other than that, you don’t need anything else!
1. An analysis of your businesses use case. We need to understand how Balto will benefit your business so we set things up correctly.
2. Then we either set up the integration in your phone system, if it has the functions we need. If it doesn’t, the Balto development team will build the integration for you internally.
3. We run a test with an actual agent to verify that Balto and all its features work.
4. Then we train your agents and you’re ready to go.
Have more questions? Email us at firstname.lastname@example.org or call us at (855) GO-BALTO.
Have more questions?
Get a demo and talk to one of our technical success managers! To get a demo, call us at (855) GO-BALTO or enter your work email below.