Insights that drive change management for you
Understand exactly what your customers need, and use it to improve your business performance.
Real-time guidance by the numbers
Calls guided in real-time
Backed by experience from over 600 million guided calls, Balto's agent assist powers teams across every industry and use case.
Positive G2 reviews
Balto is the top-rated real-time guidance software. Customers love our ease of use, fast ROI, and exceptional support.
Real-time recommendations
Balto's agent assist has delivered over one billion real-time recommendations, powering agents on every call.
Insights FAQs
Kodi is grounded in your own Balto data — scorecards, playbooks, call transcripts, and agent history. It picks the scorecard the question implies, shows every step it took, and links the calls behind each claim so you can check the work.
No. Balto detects the calls where the objection or behavior comes up on its own. You review the language, choose how it gets delivered, and launch.
Real-time guidance appears to the agent during the live call, the moment the situation is detected. Post-call coaching arrives after relevant calls as a reviewable task tied to a specific moment in the recording.
Each experiment starts a 30-day measurement in the opportunity it targets, compared against your recent baseline rather than a team average.
See Balto in Action
Solve your customers’ problems faster with industry-leading AI. No manual call scoring, no random listening, and no holds to look up information.