Balto Blog
AI Software to Improve Right-Party Contact Rates in Collections (2026)
Chris Kontes The AI software that moves right-party contact rates in collections splits into three honest layers: autonomous voice AI that dials and verifies the right party (Skit.ai, Togo from Balto, AI Rudder), AI-driven predictive dialing and list intelligence (Convoso, Five9, LiveVox, NICE CXone), and the post-RPC conversation layer that converts the contact into a payment (Balto's agent assist, Prodigal, Observe.AI). Balto, the AI Workforce for the contact center, spans all three layers in one closed-loop platform. Below, ten tools collections leaders are evaluating in 2026, organized by the layer they solve.
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