Customer Service Teams Deliver Faster Experiences,
Balto gives customer service agents recommendations in real-time, which helps them deliver faster experiences.
Managers receive visibility into 100% of every call in real-time.
Leadership make changes that drive better experiences, faster.
The best part? The customer experience continuously improves through 3 easy steps.
1. Leave Every Customer with a Lasting Impression of Your Company's Brand
Agents use Balto to deliver the fastest service they’ve ever given.
Agents do that by:
- Controlling every call from the second it starts.
- Deescalating frustrated customers in seconds.
- Answering every customers question that second it comes up.
Agents don’t have to hunt for ask a supervisor, or put the customer on hold. Agents give every customer the same world-class experience in the fastest way possible.
2. Know What Drives Fast Experiences
Get data on everything your agents say.
Balto gives you a clear view of exactly what’s happening on every call without listening to a single call recording.
Know what gives customers the best experience, what’s most efficient, and what needs to change to give a better experience even faster.
3. Better Experiences, Faster
Give agents best practices and design better customer experiences with the push of a button.
Agents immediately see your changes and start using the best and most efficient language, leaving customers saying, “Wow, that was great service.”
This process of improving continuously happens, meaning you and your team will continue to deliver better experiences, faster.
Questions customer service leaders should ask themselves
What if your agents consistently used all of your coaching to deliver world-class customer experiences on every call?
What if you had data you could use to not only improve average handle time and customer experience, but also your average hold time, net promoter score, and first call resolution?
How much better off would your customers be?
Balto’s Real-Time Guidance is transforming how contact centers operate. This transformation drives better experiences, faster. Not convinced?