Improve Metrics That Grow Revenue
Contact centers use Balto to optimize agent's interactions with your customers, deliver a consistent brand voice, and quickly iterate your message with data.
Balto Has Helped Contact Centers Systematically Improve:
Training Metrics
Like new agent ramp times
Collections Metrics
Like payment conversion and average payment
Sales Metrics
Like appointments booked and conversion rates
QA & Compliance Metrics
Like compliance
Customer Service Metrics
Like average handle time and customer satisfaction
Here’s How Contact Centers with Balto Drive These Results in the Office or Remotely
01
Agents Consistently Perform at the Highest Level Humanly Possible
Agents use management’s best practices that drive results like conversion rates or customer satisfaction on every call.
New agents also use management’s best practices, meaning they’ll see more results from every new agent using Balto.
02
Managers Know What’s Happening on 100% of Calls
Managers use Balto to hold their team accountable, ensure compliance, and give agents better coaching.
03
Managers Use Data to Break Records
Managers get data on exactly what’s working and what’s not and make changes across their entire contact center, with the push of a button.
04
More Data Means More Improvements
Agents get better coaching, managers ensure they’re using it, and use data to improve even more. This loop allows contact centers to continuously improve.
Top Contact Center Leaders Use Balto Throughout Their Entire Contact Center
They’ve realized the best way to project one consistent unified voice is with Balto.
They’ve realized the best way to improve metrics is with Balto.
They’ve realized contact centers become their best with Balto.
Ready to see how you could systematically improve your metrics that grow revenue? Check out the specific use cases below or talk to a member of our sales team by entering your email below and pressing the “get a demo” button.