After getting their hands on Balto, UGA quickly built several Playbooks using their best talking points for each and every customer’s industry.
In less than a day of training, UGA agents were responding to calls using Balto. Balto automatically launched the right Playbook based on the call topic and, when a caller asked a question, automatically showed the agent the answer on their screens.
Jumping from medical billing to a student loan conversation? No problem. Agents had all the information they needed to handle every call without involving a manager.