Webinars

Learn from top industry leaders with our webinars and past recordings.

Reduce Call Volumes. Double CSAT.

💰 cut call volume by 40%
📈 double CSAT scores
🙆‍♂️ retain agents for 2.5 years

How AmTrust Financial Services Improved Agent & Customer Experiences in 45 days

😍 25% increase in customer satisfaction scores

💸 $80k cost savings from automating QA

📞 2 week reduction in onboarding to live call taking

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How National General Insurance Used Balto's Real-Time Guidance to Impact Sales & Audit Scores

💰 16% average conversion rate increase

⏱ 53 second decrease in average handle time

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