Webinars

Learn from top industry leaders with our webinars and past recordings.

Reduce Call Volumes. Double CSAT.

πŸ’° cut call volume by 40%
πŸ“ˆ double CSAT scores
πŸ™†β€β™‚οΈ retain agents for 2.5 years

How AmTrust Financial Services Improved Agent & Customer Experiences in 45 days

😍 25% increase in customer satisfaction scores

πŸ’Έ $80k cost savings from automating QA

πŸ“ž 2 week reduction in onboarding to live call taking

Pilot Result Snippet

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How National General Insurance Used Balto's Real-Time Guidance to Impact Sales & Audit Scores

πŸ’° 16% average conversion rate increase

⏱ 53 second decrease in average handle time

Pilot Result Snippet

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More On Demand Videos

Overcoming Stalls and Objections
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How National General Insurance Used Real-Time Guidance to Impact Sales & Audit Scores

Improving Agent & Customer Experiences in 45 Days

How Agency Leaders are Preparing Now for 2021’s Debt Landscape

Connecting & Collecting for Work from Home
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Using A.I. Technology to Collect More and Negotiate with Empathy

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