We address how to lead a virtual call center, what to do with call center operations and what does new call center management look like.
To help your team adapt to this truly unprecedented environment, here are 3 resources you might find useful.
Covid-19 | Page
Improve your sales coaching with these 5 strategies backed by behavior change psychology.
Here are 3 main tips.
If you want to master the art of communication, you need to recognize and use these 7 essential communication skills.
Sales | Best Practices
The perfect metric to gauge customer service is Average Handle Time (AHT). In times of crisis, you’ll want to get creative with AHT.
Here are 4 steps to resolve any customer conflict.
Balto asked over 100 agency owners to pick the areas where their collectors are leaving money on the table.
Collections | Research
Receive a free ebook to teach your agents how to collect as much as humanly possible.
Collections | Ebook
Here are 5 key debt collection training points
Collections | Best Practices