Balto Starts At
Access unlimited manager and leadership licenses for free.
Everything Below is included with Balto, No Hidden Fees
All Balto plans include Real-Time Coaching for agents and Real-Time Management for managers because you need both to effectively grow revenue quickly.
Real-Time Coaching for Agents
| Smart Checklist |
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| Dynamic Prompts |
| Notifications |
| Sticky Note |
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| Leaderboard |
Real-Time Management for Managers
| Agent Performance Dashboard |
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| Dashboard Reports |
| Win Rate Analysis |
| Playbook Designer |
| Trend Analysis |
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| Transcript Snippets |
| Weekly Management Insights |
Complete Customer Success Access
| Balto Training & Tutorials |
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| Dedicated Technical Success Manager |
| Dedicated Customer Success Manager |
| Customer Support Specialists |
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| Dedicated Support Channel |
| 1 hour or less response times |
FAQs
Does Balto work for enterprise companies?
Yes, Balto's fully equipped to handle teams with 10 to 10,000+ agents.
What do I need for Balto to work?
At this time, you need a softphone system used from a computer (if you’re plugging your headset into the computer to make calls, you can rest assured that Balto will work on your system). See the phone systems we've already integrated with here.
Are there hidden fees?
There are no hidden fees. Everyone who purchases Balto has full access to the customer success team and can use Balto to its full extent.
Is there a minimum?
Yes, we have a 10 agent minimum. If you have less than 10, contact us and we'll figure out a plan that works for you.