Customer Story | Jan 21, 1:00pm CT

How National General Insurance Used Real-Time Guidance to Impact Sales Conversions & Audit Scores


Register To Hear 

NatGen's Live Customer Story

Contact centers are shifting from relying on post-call analytics to real-time technologies powered by AI. Real-time technologies increase revenue and improve audit scores by ensuring agents are guided to success on every call. The challenge? Figuring out which technologies actually do what they advertise and then scaling those technologies to hundreds of people.


Join us to hear how National General Insurance uses Balto’s Real-Time Guidance platform across over 750 agents in their sales and claims teams to positively impact conversions, decrease agent ramp up time, and improve compliance scores.

During this webinar, you’ll learn how National General uses Balto to:

  • Support agents with real-time coaching and training, live on every call
  • Provide managers with real-time analytics into where agents need more support
  • Optimize and scale training to ensure consistency and decrease agent ramp time
  • Increase sales conversions by shifting from post-call analytics to real-time guidance
  • Ensure more consistency with audit results month over month


Presenters:

  • Amber Cononico, Director of Sales Training and Operations at National General Insurance
  • Julie Morelli, Call Center Director, Claims at  National General Insurance
  • Mark Poisson, Director of Artificial Intelligence at  National General Insurance
  • Trey Farmer, Customer Experience Manager, Call Center Claims at National General Insurance
  • Marc Bernstein, CEO at Balto


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