Call Center
2021 Contact Center Agent Survey Report
The report identified some of the most common reasons contact center agents make mistakes and which training tools and resources are most effective
Category: Top Content
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Press Release
Conversation Intelligence Leader Balto Secures $10 Million Series A Funding
Company delivers Real-Time Call Guidance to contact center agents, drives double-digit Improvements in Conversion Rates and Customer Service
Call Center
How to Lead Your Virtual Call Center Remotely
How to Lead Your Virtual Call Center Remotely by Chris Kontes | May 27th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Top Content
Who Answers the Phone Anymore?
Who Answers the Phone Anymore? Share on linkedin LinkedIn Share on facebook Facebook Share on email Email by Chris Kontes | March 10th, 2020 More
What is Speech Analytics and How Can It Help Your Business?
What is Speech Analytics and How Can It Help Your Business? by Chris Kontes | July 9th, 2019 Share on linkedin LinkedIn Share on facebook
What Is Live Call Guidance? A Crash Course For 2019
What Is Live Call Guidance? A Crash Course For 2019 by Chris Kontes | May 30th, 2019 Share on linkedin LinkedIn Share on facebook Facebook
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