2021 Contact Center Agent Survey Report
January 11, 2021 No Comments
The report identified some of the most common reasons contact center agents make mistakes and which training tools and resources are most effective
Category: Top Content
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Conversation Intelligence Leader Balto Secures $10 Million Series A Funding
October 15, 2020 No Comments
Company delivers Real-Time Call Guidance to contact center agents, drives double-digit Improvements in Conversion Rates and Customer Service
How to Lead Your Virtual Call Center Remotely
May 27, 2020 No Comments
How to Lead Your Virtual Call Center Remotely by Chris Kontes | May 27th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Who Answers the Phone Anymore?
March 10, 2020 No Comments
Who Answers the Phone Anymore? Share on linkedin LinkedIn Share on facebook Facebook Share on email Email by Chris Kontes | March 10th, 2020 More
A Letter from Balto’s CEO and Resources to Help Your Business Adapt
March 9, 2020 No Comments
A Letter from Balto’s CEO and Resources to Help Your Business Adapt by Marc Bernstein | March 9th, 2019 Share on linkedin LinkedIn Share on
What is Speech Analytics and How Can It Help Your Business?
July 9, 2019 No Comments
What is Speech Analytics and How Can It Help Your Business? by Chris Kontes | July 9th, 2019 Share on linkedin LinkedIn Share on facebook
What Is Live Call Guidance? A Crash Course For 2019
May 30, 2019 No Comments
What Is Live Call Guidance? A Crash Course For 2019 by Chris Kontes | May 30th, 2019 Share on linkedin LinkedIn Share on facebook Facebook
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