Customer Service
5 Creative Ways to Lower AHT in Times of Crisis
The perfect metric to gauge customer service is Average Handle Time (AHT). In times of crisis, you’ll want to get creative with AHT. Now,
Category: Customer Service
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Customer Service
Best Practices for De-Escalating a Call
Four Steps to Resolve any Customer Conflict: Our brains are hardwired to over-react. Conditioned to survive above all else, our brains can’t help but interpret
Call Center
Live Call Monitoring Supercharges Quality and Consistency in Call Centers
Live Call Monitoring Supercharges Quality and Consistency in Call Centers by Chris Kontes | April 22nd, 2019 Share on linkedin LinkedIn Share on facebook Facebook
Call Center
Create An Effective Call Quality Monitoring Checklists
Create An Effective Call Quality Monitoring Checklists by Chris Kontes | April 22nd, 2019 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Call Center
Is It Time to Update Your Call Quality Monitoring Parameters?
Is It Time to Update Your Call Quality Monitoring Parameters? by Chris Kontes | April 22nd, 2019 Share on linkedin LinkedIn Share on facebook Facebook
Call Center
Increase Revenues Fast With Better Call Quality Management
Increase Revenues Fast With Better Call Quality Management by Chris Kontes | April 18th, 2019 Share on linkedin LinkedIn Share on facebook Facebook Share on
Call Center
Changes on the Fly: Ultra-Efficiency in the Age of Real-Time Voice Analytics
Changes on the Fly: Ultra-Efficiency in the Age of Real-Time Voice Analytics by Chris Kontes | April 16th, 2020 Share on linkedin LinkedIn Share on
Call Center
Choosing the Most Effective Speech Analytics Solution
Choosing the Most Effective Speech Analytics Solution by Chris Kontes | April 15th, 2019 Share on linkedin LinkedIn Share on facebook Facebook Share on email
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