5 Creative Ways to Lower AHT in Times of Crisis
The perfect metric to gauge customer service is Average Handle Time (AHT). In times of crisis, you’ll want to get creative with AHT. Now,
The perfect metric to gauge customer service is Average Handle Time (AHT). In times of crisis, you’ll want to get creative with AHT. Now,
Four Steps to Resolve any Customer Conflict: Our brains are hardwired to over-react. Conditioned to survive above all else, our brains can’t help but interpret
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