5 Things Operations Folks Say About Real-Time Guidance
June 23, 2021 No Comments
5 Things Operations Folks Say About Real-Time Guidance June 23rd, 2021 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email Streamlining a
Category: Call Center
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2021 Contact Center Agent Survey Report
January 11, 2021 No Comments
The report identified some of the most common reasons contact center agents make mistakes and which training tools and resources are most effective
Benefits Of Choosing A Cloud-Based Call Center Software
October 12, 2020 No Comments
Having a cloud-based call center makes it possible to stay connected and perform everyday operations from anywhere.
How to Lead Your Virtual Call Center Remotely
May 27, 2020 No Comments
How to Lead Your Virtual Call Center Remotely by Chris Kontes | May 27th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Do Your Customers Think COVID-19 is Over?
May 15, 2020 No Comments
Do Your Customers Think COVID-19 is Over? What contact center customer trends tell us about America’s view on COVID-19 today Three months ago, our world
Ensure Compliance with Call Quality Parameters
March 7, 2020 No Comments
Ensure Compliance with Call Quality Parameters by Chris Kontes | March 7th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email
Get Paid! New Training for Debt Collectors
February 19, 2020 No Comments
Get Paid! New Training for Debt Collectors by Chris Kontes| February 19th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email
3 Ways To Develop Proactive Call Behavior
January 23, 2020 2 Comments
3 Ways To Develop Proactive Call Behavior by Chris Kontes | January 23rd, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Sales Tactics for Objection Handling
December 18, 2019 No Comments
Hearing “no” is a fact of life. Salespeople are among the people who hear no most. There are a million reasons a salesperson will be
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