Call Center
2021 Contact Center Agent Survey Report
The report identified some of the most common reasons contact center agents make mistakes and which training tools and resources are most effective
Category: Call Center
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Call Center
Benefits Of Choosing A Cloud-Based Call Center Software
Having a cloud-based call center makes it possible to stay connected and perform everyday operations from anywhere.
Call Center
How to Lead Your Virtual Call Center Remotely
How to Lead Your Virtual Call Center Remotely by Chris Kontes | May 27th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Call Center
Do Your Customers Think COVID-19 is Over?
Do Your Customers Think COVID-19 is Over? What contact center customer trends tell us about America’s view on COVID-19 today Three months ago, our world
Call Center
Ensure Compliance with Call Quality Parameters
Ensure Compliance with Call Quality Parameters by Chris Kontes | March 7th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email
Call Center
Get Paid! New Training for Debt Collectors
Get Paid! New Training for Debt Collectors by Chris Kontes| February 19th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email
3 Ways To Develop Proactive Call Behavior
3 Ways To Develop Proactive Call Behavior by Chris Kontes | January 23rd, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Call Center
Sales Tactics for Objection Handling
Hearing “no” is a fact of life. Salespeople are among the people who hear no most. There are a million reasons a salesperson will be
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