Call Center
2021 Contact Center Agent Survey Report
The report identified some of the most common reasons contact center agents make mistakes and which training tools and resources are most effective
Blog
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Press Release
Conversation Intelligence Leader Balto Secures $10 Million Series A Funding
Company delivers Real-Time Call Guidance to contact center agents, drives double-digit Improvements in Conversion Rates and Customer Service
Call Center
Benefits Of Choosing A Cloud-Based Call Center Software
Having a cloud-based call center makes it possible to stay connected and perform everyday operations from anywhere.
Sales
Three Do’s and Don’ts of Coaching a Remote Sales Team
Three Do’s and Don’ts of Coaching a Remote Sales Team by Alex Eckhart- Sales Roads | October 2, 2020 Share on linkedin LinkedIn Share on
Call Center
How to Lead Your Virtual Call Center Remotely
How to Lead Your Virtual Call Center Remotely by Chris Kontes | May 27th, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email
Call Center
Do Your Customers Think COVID-19 is Over?
Do Your Customers Think COVID-19 is Over? What contact center customer trends tell us about America’s view on COVID-19 today Three months ago, our world
Communication Skills
7 Essential Communication Skills
Whether you know it or not, we’re all salespeople. We all build relationships and inspire change with our words. Behind the best salespeople is world-class
Sales
Is Your Sales Script Working?
Is Your Sales Script Working by Rowen Gray | April 22nd, 2020 Share on linkedin LinkedIn Share on facebook Facebook Share on email Email In
Customer Service
5 Creative Ways to Lower AHT in Times of Crisis
The perfect metric to gauge customer service is Average Handle Time (AHT). In times of crisis, you’ll want to get creative with AHT. Now,
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