Discover the Benefits of Cloud Call Center Software

by Chris Kontes | April 22nd, 2018

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If you need a way to improve the profitability of your call center, consider Balto’s cloud call center software. Balto’s cloud call center software listens to each call your team makes and provides real-time feedback on what they can say to increase their odds of getting a positive outcome. When you use it the right way, cloud call center software gives you plenty of benefits:

  • Improve Sales and Conversions
  • Improve Productivity
  • Improve Customer Retention
  • Improve Training Programs
  • Improve Employee Retention
  • Improve Consumer Trust

Taking your call center to a whole new level is not as hard as you might think, and using the right software for your company will do the trick. Balto’s cloud call center software integrates directly with your existing technology infrastructure. Take a closer look at why you should add call center software to your daily operations.

Improve Sales And Conversions

Whether your call center manages salescollectionssupport services, or something else, your No. 1 goal is to increase your profit. Cloud Call center software helps you reach that goal sooner than ever. When a customer service agent speaks with a prospective customer, the software listens to the words of your team member and prospect and provides helpful suggestions to the agent, live in call.

It then prompts your team member with the best response to the situation. For example, Balto’s cloud call center software can detect various objections and show your team what response has the best odds of overcoming them. Over time, Balto learns when prospects are ready to buy and instructs your team to go for the close. When you need a quick way to expand your reach, boosting your sales conversion rate is one of the best ways to do it.

Improve Productivity

Productivity is another factor you can’t overlook if you want to expand your reach. Inspiring your team to do a little more each day is a powerful way to boost your results. Your team members can go back and forth with a prospect or customer if they don’t know the right response to use in different situations.

Even if they only lose a few minutes per call, it adds up over the following days, weeks and years. Improve your productivity as much as possible so that you can get the profit boost you deserve. Balto’s cloud call center software lets you do it by showing your team what to say and when to say it.

Improve Customer Retention

Smart business professionals know that keeping customers around for the long term is the key to ongoing success. The problem, however, is that not all professionals know how to keep customers. As long as you offer high-quality products or services, keeping your customers satisfied is the only job you have left.

The way you handle questions plays a central role in each customer’s decision to leave or stay. Some team members might have trouble communicating with your customers in a way that achieves the desired result. Left unaddressed, this issue forces you to leave a lot of money behind. Balto’s Cloud call center software overcomes that problem and ensures that your team connects with each customer.

Improve Training Programs

Finding, recruiting and training new call center agents is a daunting task. Even when you find people with the required experience, you still need to train them to operate within your company. Depending on your mission and the products you promote, this process can take more time than you want. On the other hand, you can use call center software to speed up the process.

Balto’s cloud call center software can track each agent’s progress and show them the areas on which they need to improve. Agents can go back and see their strengths and weaknesses, allowing them to make the required improvements. Also, the on-screen prompts make it much easier for your team to remember their scripts. These benefits reduce the number of times you need to spend training new agents, and you get them on the floor much sooner.

Improve Agent Retention

Turnover is a major problem in many call centers, and maintain a decent agent retention rate is a major competitive advantage. Having too many agents leave costs you a lot of money, but it also hurts the morale of your remaining team members. Address this problem right away so that you can stay on the correct path.


Employees can become stressed if they forget their scripts or deal with a difficult customer without knowing how to respond. Since Balto’s cloud call center software offers real-time prompts, your agents know what to say every time. On-screen prompts remove a lot of stress from the process and let your agents work with confidence.

Improve Trust

Ensure that your customers trust you if you don’t want to lose them. To encourage trust, your team must send a consistent message about the products or services you offer. They need to remain honest and upfront when describing your offers and answering questions. Even when they put in their best effort, your team members will forget things on occasion. Getting the facts wrong can leave a bad taste in the mouths of your customers, a mistake you need to avoid. Balto’s cloud call center software protects you from that issue.

About Balto’s Cloud Call Center Software

Balto is an intelligent and real-time cloud call center solution. When you integrate it with your business, it helps you achieve breathtaking results. It provides real-time screen prompts and makes sure your team knows what to say. Whether you are closing a sale, answering a question or addressing a concern, Balto takes you by the hand and guides you along the correct path.


If you have been searching for the missing link you need to take your bottom line up a notch, you have found it. Balto has your needs and vision in mind each step of the way. You will know you made the smart choice the second you see what it can do for your call center, and the outcome you get will speak for itself.

Getting Started

The Balto team is ready to speak with you and learn about your unique needs. They will point you in the right direction and help you choose a path that best matches your desired outcome. When you reach out to us for support, we do everything we can to keep you and your business on track.

When you speak with us, you will know we care about your business as much as you do. We are confident you will love Balto and the impact it will have on your bottom line. If you are ready to take your business to the next level, request a demo and we will contact you shortly.